**FREQUENTLY ASKED QUESTIONS**

HOW DO I ACCESS MY FILES?

You will be directed to your Account immediately after purchase, where you can download your files from the Download Link in the left hand menu. On the download page, the download button is displayed in purple. Click this and your download will start.

You will also receive an email receipt from us with the download link inside the email. If you haven’t received this email, please check you spam/junk folder as they occasionally end up in there.

 

HOW DO I UNZIP THE FOLDER THE FILES ARE IN?

The files are inside a zipped folder. Once you have downloaded the zipped folder, you must unzip the folder to access the four files provided. On Windows and Mac this can be done by double clicking on the zipped folder, or on Windows, you can also right click on the folder and choose extract here.

For Android phones, iphones and ipads, you will need an app to do so. Unzip apps can be found on both the App Store and Google Play.

 

THERE WASN’T AN SVG FILE IN THE ZIP FOLDER?

All designs have an SVG file included. The svg sometimes adopts the icon of the browser that you download it from. All my SVG’s have the Microsoft Edge icon. I have no idea why this happens, but they work fine.

Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over.